Proactive Sports Clinic & Fitness Hub
Last Updated: 02.12.2025
1. Introduction
Proactive Sports Clinic & Fitness Hub (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or use our services.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
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Full name
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Phone number
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Email address
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Home address (if required for billing)
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Emergency contact details
b) Health & Medical Information
To provide safe treatment and training, we may ask for:
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Medical history
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Injuries or physical conditions
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Allergies
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Doctor recommendations (if applicable)
c) Booking & Payment Information
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Appointment history
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Payment confirmations
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Package or membership details
d) Website Usage Data
Collected automatically through cookies or analytics:
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IP address
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Device type
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Browsing activity
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Pages visited
3. How We Use Your Information
We use your information to:
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Provide therapy, rehabilitation, and training services
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Personalise treatment and training programs
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Manage bookings and appointment reminders
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Process payments
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Improve our website and services
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Communicate updates, promotions, or changes
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Maintain safety and quality of care
We only use your medical data for service-related purposes.
4. How We Store Your Information
Your data is stored securely and only accessible to authorised staff.
We take all reasonable steps to protect your information from:
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Unauthorised access
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Loss or theft
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Misuse
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Alteration or damage
5. Sharing Your Information
We do NOT sell, rent, or share your information with third parties for marketing.
We may share your details only when:
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Required by law
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Referred to a medical professional with your consent
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Processing secure payment transactions
Your privacy is always respected.
6. Cookies & Website Tracking
Our website may use cookies to:
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Improve user experience
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Analyse website traffic
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Remember your preferences
You may disable cookies in your browser settings if you prefer.
7. Your Rights
You have the right to:
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Access your personal data
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Request corrections to inaccurate information
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Request deletion of your information (where legally possible)
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Withdraw consent for data use
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Request a copy of your stored data
To exercise your rights, contact us using the details below.
8. Data Retention
We retain personal and health information only as long as necessary for:
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Treatment or training purposes
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Legal or regulatory requirements
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Business operations
After this period, data is securely deleted.
9. Third-Party Links
Our website may contain links to external sites.
We are not responsible for their privacy practices and recommend reviewing each site’s policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.
Continued use of our services means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
📞 0774 455 866
📧 info@proactivesportsclinic.com
📍 Borella, Colombo 08, Sri Lanka